Roost Terms of Service
Operator. These Terms govern access to and use of the Roost services provided by Roost 360 Pty Ltd. of Headquartered in New South Wales, Australia ("Roost", "we", "our", "us").
Acceptance. By creating an account, downloading the app, accessing the website, purchasing a plan, starting an inspection, uploading property information, or otherwise using the Services, you agree to these Terms, our Privacy Policy, and our EULA where applicable. You also consent to receive electronic communications from us through in-app messages, push notifications, email, SMS, or other electronic channels we support, subject to applicable law. If you do not agree, do not use the Services.
1. Definitions
- App means the Roost mobile application.
- Roost Inspect means the launch module for guided property inspections, evidence capture, report generation, review, and signing workflows.
- Roost Care means a later module for maintenance workflows, issue tracking, triage, communication, automation, and related features once released.
- Services means the website, app, Roost Inspect, Roost Care, support services, and related content.
- User Content means information, photos, videos, comments, inspection notes, maintenance records, documents, signatures, contact details, and other content submitted through the Services.
2. Eligibility and account rules
You must be at least 18 years old and legally able to enter into a contract. You must provide accurate account information and keep it current. You are responsible for activity under your account, keeping credentials secure, and ensuring each authorised person uses the Services lawfully and only for permitted purposes.
If you create an account on behalf of a business, trust, owner group, or another person, you confirm that you are authorised to bind that party to these Terms.
3. What the Services do
Roost provides software tools to help self-managing landlords, tenants, and other authorised users run inspection and, when released, maintenance workflows. The Services are designed to support record keeping, communication, evidence capture, reminders, and workflow management.
Insurance requirements can vary between insurers, policies, claim types, and circumstances. Some insurers may impose conditions about inspection timing, frequency, report format, evidence standards, or who is permitted or preferred to conduct an inspection, prepare a report, or verify damage. Before relying on Roost for insurance-related purposes, you should check your policy and confirm with your insurer whether Roost-generated inspections, reports, photos, or user-conducted inspections are acceptable in your circumstances.
Roost is not a law firm, property manager, insurer, building surveyor, tradesperson, or emergency service provider. Roost does not give legal advice, tenancy advice, valuation advice, engineering advice, or guarantees about compliance outcomes. At launch, Roost does not collect rent or hold bond money.
4. Subscription plans, credits, and fees
Some features may be free, paid per inspection, sold in packs, or provided under subscription plans. Pricing, inclusions, credit rules, renewal logic, and feature limits shown at checkout or on the pricing page form part of these Terms.
- Fees are stated in Australian dollars unless otherwise specified.
- Paid subscriptions renew automatically unless cancelled before the next billing date.
- Inspection credits or packs, if offered, are subject to the rules disclosed on the pricing page at purchase.
- Unless required by law, fees are non-refundable once the relevant service, subscription period, or credit entitlement has commenced.
- You authorise our payment processor to charge the selected payment method for recurring or one-off fees.
5. Trial, beta, and early access features
Some features may be labelled beta, pilot, early access, preview, or similar. Those features may change, be suspended, or be withdrawn at any time. Beta features may have bugs, incomplete logic, or reduced support and should not be relied on as the sole record for urgent or high-risk matters.
6. Permitted use and prohibited conduct
You may use the Services only for lawful property-related workflows and internal record keeping connected with your authorised use case. You must not:
- upload unlawful, misleading, defamatory, infringing, or deceptive content;
- misrepresent your identity, authority, role, or rights over a property;
- upload documents, images, or personal information where you do not have a lawful basis or appropriate authority to do so;
- copy, resell, scrape, reverse engineer, or interfere with the Services;
- circumvent security, rate limits, access controls, or technical protections;
- use the Services to build a competing service or dataset;
- upload malware, harmful code, or content that risks system integrity.
7. User Content and permissions you give Roost
You retain ownership of your User Content. You grant Roost a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, format, analyse, back up, and display that content as reasonably necessary to operate, secure, improve, and support the Services, generate reports, and provide requested functionality.
You represent that you have the rights, permissions, notices, and consents required to upload or share the User Content, including where it contains tenant information, occupier information, emergency contacts, maintenance information, photos, videos, or signatures.
8. Inspection workflows and evidence records
Roost Inspect may guide users through inspection steps, capture media and notes, timestamp records, support comparisons, generate reports, and support review or acknowledgement flows. These tools help create structured records, but they do not guarantee that every issue, defect, damage item, or compliance matter will be detected, correctly characterised, or accepted by another party.
Where a property is tenanted or occupied, you are responsible for ensuring that any inspection, entry, notice, permission, consent, and photo or video capture is lawful and appropriate in the circumstances. Depending on the property, tenancy agreement, state or territory law, and inspection purpose, you may need to give proper notice, obtain consent for entry, limit the scope of the inspection, or take additional care before photographing areas that include a tenant's belongings, documents, furniture, or other personal effects.
Roost is a workflow and record-keeping tool only. It does not determine whether tenant permission is legally required in your circumstances, and it does not guarantee that a tenant, tribunal, insurer, regulator, or court will accept a particular inspection, image set, or report. You are responsible for checking generated outputs before sending, relying on, or signing them. If a report, template, or suggested label appears inaccurate, incomplete, or unsuitable, you must correct it before use.
9. Roost Care and maintenance workflows
When released, Roost Care may allow users to log issues, attach evidence, route tasks, receive reminders, track updates, or connect with service providers or integrations. Unless expressly stated otherwise in product-specific terms, Roost does not guarantee response times, trade availability, repair quality, quotes, pricing, workmanship, or the outcome of any maintenance request.
Where Roost later introduces third-party provider connections, additional service-specific terms may apply.
10. AI-assisted and automated features
The Services may use automation, machine learning, computer vision, template logic, summaries, categorisation, duplicate detection, or other AI-assisted features to improve workflows. Those outputs are probabilistic and may be incomplete, inaccurate, biased, or inappropriate for your use case.
To provide some AI-assisted features, Roost may use third-party AI service providers, including OpenAI and other model or infrastructure providers that may change over time. By using AI-assisted features, you authorise Roost to transmit relevant prompts, text, images, documents, metadata, and related inputs to those providers as reasonably necessary to operate the feature, subject to the Privacy Policy and applicable law.
You remain responsible for reviewing all AI-assisted outputs before relying on them, sharing them, or using them for tenancy, property, safety, maintenance, or legal decisions. AI-assisted features are support tools, not a substitute for human judgment.
11. Privacy and data handling
Your use of the Services is also governed by the Roost Privacy Policy. You acknowledge that the Services may handle personal information, including contact details, property-related information, device identifiers, inspection media, maintenance records, communication history, and usage analytics, as described in that policy.
11A. Electronic communications consent
By using the Services, you consent to receive communications from Roost electronically to the extent permitted by law. These communications may include agreements, disclosures, reminders, inspection prompts, signatures and acknowledgement requests, maintenance updates, support responses, billing messages, product notices, changes to our terms or policies, and other notices or records relating to your account or use of the Services.
Electronic communications may be delivered through the App, an in-app inbox, push notifications, email, SMS, or another electronic channel made available by Roost. You confirm that you can access these communications in electronic form and will keep your contact details and notification settings up to date. Where law permits withdrawal of consent, you may contact us or use available settings to change your preferences, but this may limit some features or require communications to occur outside the Services. Withdrawal will not affect the validity of communications already sent.
11B. Owner instructions and authority to send reminders and notices
If you are an owner, landlord, lessor, or other user who instructs Roost to send reminders, entry notices, inspection notices, signing requests, maintenance updates, statutory forms, or other communications to tenants, occupiers, contractors, or other recipients, you authorise Roost to send those communications on your behalf through the electronic channels enabled in the Services.
You are responsible for ensuring that: (a) you are authorised to send the communication; (b) recipient contact details are accurate; (c) the recipient has consented to electronic delivery where consent is required; and (d) the content, timing, frequency, and delivery method comply with applicable law, tenancy rules, and any contract or tenancy agreement. If Roost provides templates, workflows, or delivery assistance for notices such as a Queensland Entry Notice (Form 9), that functionality is a software aid only and does not amount to legal advice or a guarantee of valid service, legal sufficiency, or compliance in your circumstances.
12. Third-party services and app stores
The Services may rely on or interoperate with third-party services such as cloud hosting, analytics, payment providers, messaging, app stores, mapping providers, or authentication tools. Roost is not responsible for third-party services we do not control, and your use of them may also be subject to separate third-party terms.
If you download the App through Apple App Store or Google Play, you also agree to the applicable app store terms. Those stores are not responsible for the operation of the App except to the extent required under their own policies or applicable law.
13. Intellectual property
Roost and its licensors own the Services, including software, workflows, text, branding, design, templates, reports, compilations, and related intellectual property, except for your User Content. No ownership rights are transferred to you. We grant only the limited rights expressly stated in these Terms and the EULA.
14. Service changes, availability, and support
We may change, add, remove, suspend, or discontinue features at any time. We do not guarantee uninterrupted availability, defect-free performance, or compatibility with every device, browser, operating system, or property workflow. Planned maintenance, outages, internet failures, and third-party dependencies may affect availability.
15. Suspension and termination
We may suspend, restrict, or terminate access immediately if we reasonably believe there is a security risk, legal risk, breach of these Terms, non-payment, misuse of the Services, or risk to other users or Roost. You may stop using the Services and cancel recurring subscriptions at any time in accordance with the cancellation flow made available to you.
On termination, your right to use the Services ends immediately, but provisions that by nature should survive will continue, including those relating to payments due, intellectual property, liability limits, disputes, and rights in relation to stored records.
16. Data export and retention after termination
Subject to legal requirements, technical constraints, and our retention framework, we may allow a reasonable period for data export after account closure or termination. We are not required to retain account data forever, and backups may persist for a limited period under security and disaster recovery processes.
17. Consumer law and disclaimers
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law or other non-excludable law. Subject to those rights, the Services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, we disclaim warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, data accuracy, or suitability for any specific tenancy or maintenance outcome.
18. Liability cap
To the maximum extent permitted by law, Roost will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, business opportunity, goodwill, or data. To the maximum extent permitted by law, Roost's aggregate liability arising out of or in connection with the Services will be limited to the greater of:
- the amount you paid to Roost for the relevant Services in the 12 months before the event giving rise to the claim; and
- AUD $100.
19. Indemnity
You indemnify Roost against claims, losses, liabilities, costs, and expenses arising from your misuse of the Services, your User Content, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by Roost's own negligence or breach.
20. Complaints and disputes
If you have a complaint, contact us first at support@my-roost.com. Before starting formal proceedings, both parties agree to try to resolve the dispute in good faith by written notice and discussion for at least 21 days, unless urgent injunctive relief is needed.
21. Governing law
These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales and courts able to hear appeals from them have non-exclusive jurisdiction.
22. Changes to these Terms
We may update these Terms from time to time. Where a change is material, we may notify you through the App, website, email, or another reasonable method. The updated version will apply from the stated effective date. Continued use after that date means you accept the updated Terms.
23. Contact details
Legal entity: Roost 360 Pty Ltd.
ACN: 697 382 979
ABN: 44 697 382 979
Office address: Headquartered in New South Wales, Australia
Support: support@my-roost.com
Legal: support@my-roost.com
Website: www.my-roost.com.au